Uber expands OpenAI tools across workforce, OpenAI says

News

OpenAI says Uber is rolling out ChatGPT Work to more than 30,000 employees, while verified prior use cases include ChatGPT Enterprise and OpenAI APIs.

Uber is rolling out ChatGPT Work to more than 30,000 employees, according to OpenAI, expanding the ride-hailing group’s use of OpenAI tools for research, data analysis, presentation building and more complex workflows.

Evidence and context

The announcement, published by OpenAI on October 22, 2026, frames the rollout as a workplace deployment for Uber staff. OpenAI said the tools are being used to help teams research, analyze data, create presentations and complete complex workflows. The material provided does not include details on which departments are included in the rollout, how many seats are active, or whether the deployment is the same as previously described internal use of ChatGPT Enterprise.

Background material supplied with the source indicates OpenAI has already documented several separate Uber implementations. In a verified account checked on October 22, 2026, OpenAI said Uber uses ChatGPT Enterprise across marketing, data science, product and engineering, alongside OpenAI-powered earner assistants and customer-service systems. That account did not provide department-specific productivity metrics or employee seat counts. OpenAI’s May 6, 2026 case study also described Uber Assistant as supporting onboarding, first trips, earnings questions and marketplace guidance.

The same background notes that Uber uses a multi-agent architecture that routes requests to specialized systems, choosing smaller models for faster tasks and larger reasoning models for more complex work. It also said Uber uses an internal AI Guard layer to screen prompts and responses for safety, privacy, security and policy compliance. OpenAI has separately said experimental beta access reached hundreds of thousands of U.S. drivers and that Realtime APIs support voice experiences, though those figures and outcomes are vendor-reported rather than independently audited.

OpenAI’s operations page also features an Uber testimonial under ChatGPT Work branding, but the supplied evidence does not establish when Uber adopted that specific product or which Work features it implemented. On that basis, the verified reporting supports Uber’s broader OpenAI adoption, while the named ChatGPT Work rollout itself remains described by OpenAI rather than independently confirmed in the material provided.